NewPark FAQs
GENERAL INFORMATION
NewPark Mall’s hours are Monday–Thursday: 11AM–7PM, Friday–Saturday: 11AM–8PM, and Sunday: 12PM–6PM.
NewPark Mall’s phone number is 510.931.5049.
NewPark Mall’s address is 2086 NewPark Mall, Newark, CA 94560.
To get to NewPark Mall, you should take the Mowry Ave exit off I-880.
The nearest city to NewPark Mall is San Jose, which is 30 minutes away.
Yes, NewPark Mall supports mall walkers.
You can find job openings for NewPark Mall by visiting www.newparkmall.com/en/jobs.
Pets are not allowed at NewPark but service animals are permitted.
Yes, backpacks are allowed at NewPark Mall.
The smoking policy at NewPark Mall is that it is a non-smoking mall.
No, scavenger hunts are not allowed at NewPark Mall.
Yes, we have information on area hotels near NewPark Mall, including Staybridge Suites at 6000 Newpark Mall Rd, Newark, CA 94560 (phone: 510.791.6000); Springhill Suites at 6100 NewPark Mall Rd, Newark CA 94560 (phone: 510.745.7944); and Hyatt Place at 5600 John Muir Dr, Newark, CA 94560 (phone: 510.771.5000).
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at NewPark Mall are located on the second level, in the food court.
No, there is not a place dedicated to nursing at NewPark Mall.
The general seating areas at NewPark Mall are on the lower level outside of Iceline Jewelers, on the upper level right near The Diamond Company, and at all mall entrances.
SERVICES
Yes, the children’s play area at NewPark Mall is located on the Lower level, inside the mall entry by 24 Hour Fitness.
No, there are no children’s activities at NewPark Mall besides the children’s play area.
Yes, there are designated drop off or pick up locations for rideshare at NewPark Mall on the lower level at Entrance 2 outside of Jack’s Restaurant and on the upper level at Entrance 5 outside of Phenix Salons and AMC.
Yes, there is a movie theater at NewPark Mall; AMC Theatres is located on the Upper level by H&M.
Yes, there is a farmers market at NewPark Mall every Sunday from 9am-1pm on the lower level across from Citi Bank.
No, there is not a dog park at NewPark Mall.
No, there is not a carousel at NewPark Mall.
No, there are no electric scooters at NewPark Mall.
No, there are no massage chairs at NewPark Mall.
No, gift wrapping services are not available at NewPark Mall.
No, curbside pickup is not available at NewPark Mall.
Yes, there are shuttle services at NewPark Mall, located outside of the AMC Theatre.
Yes, NewPark Mall offers jump starts; please call security at 510.931.5043.
The lost vehicle protocol at NewPark Mall is to please call security at 510.931.5043.
The towing protocol at NewPark Mall is to please call security at 510.931.5043.
No, NewPark Mall does not have a foreign currency exchange.
No, there is not a sales tax return service for international travelers at NewPark Mall.
STORES & DINING OPTIONS
Yes, there is outdoor dining at NewPark Mall on the second level across from H&M.
Yes, NewPark Mall has options for group dining, including Jack’s Restaurant & Bar, Vinum Bar & Tapas, ID Company, Yugo Ramen & Simmer Huang.
PARKING & VALET
Parking is free at NewPark.
Yes, there is local parking at NewPark Mall in the Parking Lot and Parking Garage.
No, valet parking is not available at NewPark Mall.
Yes, there are electric car charging stations in the NewPark parking lots, located in the parking structure and at 24 Hour Fitness, Jack’s Restaurant, and AMC Theatres.
No, there is not preferred family parking at NewPark Mall.
SECURITY
You can contact mall security at NewPark Mall by calling 510.931.5043; the office is located on the first level between Foot Locker and FANZZ.
The lost and found at NewPark Mall is inside the Security Office, which is located on the Lower floor next to FANZZ.
Yes, NewPark Mall offers safety escorts; please call security at 510.931.5043.
Yes, NewPark Mall offers police assistance; please call security at 510.931.5043.
Yes, NewPark Mall offers medical assistance; please call security at 510.931.5043.
AMENITIES
Yes, wheelchairs are available to rent at NewPark Mall; please contact security at 510.931.5043.
Yes, Zoomaroo Strollers are available to rent at NewPark Mall on the lower level between ID Company and Macha Swag Dance.
The elevators at NewPark Mall are located on the lower level by Miniso.
No, charging stations are not available at NewPark Mall.
There is no ATM location at NewPark Mall.
No, there is no FedEx, UPS, or USPS drop off at NewPark Mall.
Yes, bike racks are located outside all mall entrances at NewPark Mall.
MALL FEEDBACK
NewPark Mall’s mall management office is on the upper level in the food court, in the corridor near Crepe & Tea Bar.
You can submit feedback about NewPark Mall at newparkadmin@ggp.com.